What is Digital Transformation?

Digital transformation is moving all processes onto a digital platform.

A transformation programme looks at all processes and determines what solutions are best suited to the businesses and how those solutions will enhance the experience for all stakeholders

When embarking on digital transformation, a business needs to

1. Set out a vision

2. Engage with key stakeholders - senior management, staff, customers and business partners

3. Manage change

4. Train staff in new ways of working

5. Allow experimentation

6. Be fast and agile

7. Keep abreast of new technologies

8. Be prepared for continuous improvement